Add a new device, select , and enter your laser's IP address. Click Test Connection to verify communication. 6. Troubleshooting Common SmartGraph Issues Connection Timed Out Error
Before running the installation package, ensure your programming PC or industrial computer meets the following minimum specifications: Minimum Requirement Recommended Windows 10 (64-bit) Windows 10 / Windows 11 (64-bit) Processor Intel Core i3 or equivalent Intel Core i5 or higher RAM 8 GB or more Storage 500 MB free space Solid State Drive (SSD) Ports USB 2.0 / Ethernet Dedicated RJ45 Ethernet Port Step-by-Step Installation and Setup Guide
Videojet SmartGraph software download, SmartGraph 3, Videojet Exchange Portal, installation guide, troubleshooting, CIJ printer software.
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Connect the USB cable from the laser controller to the PC. The software should automatically detect the virtual COM port. Go to Device Manager to verify the driver is active if it fails to connect. 5. Troubleshooting Common Download and Setup Issues
Instead of a standard "one-click" download, Elena navigated a more professional path to get the line back up and running: Official Access:
Some legacy versions of SmartGraph require a physical USB security dongle or a software license key file ( .lic ). If prompted, contact your Videojet account manager to obtain the activation code tied to your machine serial number. Add a new device, select , and enter your laser's IP address
When looking to download or update your Videojet SmartGraph software, security, compatibility, and licensing are critical factors to consider. Secure Download Channels
Connect a high-quality, shielded USB cable from the PC to the laser's service port.
: The software is usually provided on a physical or digital drive when you purchase a laser marking system. Direct Request : If you have lost your copy, you should contact Videojet Support The software should automatically detect the virtual COM
I can provide targeted troubleshooting steps or connection diagrams based on your configuration. Share public link
Go to the Videojet Software and Technical Support page.