Syncs agent and user directories from a centralized directory. The Multi LDAP Auth Plugin allows mapping to multiple LDAP servers simultaneously.
OAuth2 authentication for modern email security.
Plugins in osTicket can be installed as (the standard format since version 1.17.0) or as traditional directory‑based extensions. Their beauty lies in their ability to add new features—from authentication methods and storage backends to AI‑powered response generation—all while keeping the core system pristine.
clonemeagain/awesome-osticket: A curated list of ... - GitHub osticket plugins
Have you found a game-changing osTicket plugin that isn't on this list? Check the official osTicket forum for the latest community releases.
Connects your helpdesk to Trello. You can automatically create a Trello card when a new ticket is opened.
Move the .phar file to your include/plugins directory in your webroot. Install: Log in to your osTicket Admin Panel. Syncs agent and user directories from a centralized
: LDAP/Active Directory, HTTP Passthrough, and OAuth2.
You cannot improve what you do not measure. CSAT plugins automatically send a brief survey to users immediately after a ticket is closed. Users can rate their experience and leave feedback, which is aggregated into agent performance reports. 4. Modern Themes and UI Overhauls
Installing a plugin in osTicket is not as simple as a WordPress "click install." You need server access. Here is the safe method. Plugins in osTicket can be installed as (the
Once installed, click on the name of the plugin from your plugin list to open its settings menu.
By default, osTicket functions as a lightweight, reliable, database-driven ticketing platform. However, as support operations grow, core features may require supplementation. Plugins offer several critical benefits:
Whenever you upgrade your core osTicket version, check for matching updates to your installed plugins to prevent compatibility errors.