If your institution has set up a proxy server or an auto-login feature for on-campus access, you may be directed to a custom link. Check your library’s website for any specific instructions for your location.
| Problem | Potential Cause | Solution | |---------|----------------|----------| | No full-text access | Failure to properly log in with the institution's User Name/Password | Confirm you are logged in by checking your browser's URL. A properly authenticated session will have an address beginning with http://hinari-gw.who.int/ | | Login page not found | Bookmarked a broken URL | Do not bookmark the login page. Always go to the main HINARI portal ( www.who.int/hinari/ ) first | | Technical problems | Configuration of firewall, browser | Contact your local library IT support | | Publisher page requesting payment | The publisher may not have authorized access for your country's tier, or you are not properly authenticated | Double-check that you completed the HINARI login | | Persistent issues | Unknown | Notify HINARI staff at hinari@who.int with your institutional username, the journal name, and other details |
One of the most frequent administrative burdens is the management of lost or expired credentials. hinari login username password
It is common to encounter barriers when trying to log into the portal. Use this troubleshooting matrix to solve login errors.
If you use the common institutional login method , never say “I forgot my Hinari password.” Instead, say “I need to reset my university login password” – contact your campus IT, not the WHO. If your institution has set up a proxy
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When a valid username and password fail to grant access, the following technical audit should be performed: A properly authenticated session will have an address
Usually not. Access is typically limited to current students, faculty, and staff. Check with your alumni association or library.
If you have a password but cannot log in, check these common technical issues:
Once logged in, look at the top right or top left corner of the screen. It should display your institution’s name or country, confirming a successful session.